Update Effective Date: 22 Oct 2024

At Renergy Power Group (“we,” “us,” or “our”), we are committed to providing high-quality EV charging services. This Refund Policy outlines the conditions under which refunds will be issued for services purchased through our website [renergypowergroup.com] or mobile applications.

1. Refund Eligibility

Refunds may be issued under the following circumstances:

  • Technical Issues: If you were unable to charge your electric vehicle due to a technical issue with one of our charging bays that was not resolved within a reasonable timeframe.
  • Overcharging: If you were incorrectly charged due to a system or billing error on our part.
  • Service Cancellation: If we cancel your pre-booked charging session due to unavailability or maintenance, and no alternative session can be offered.

Refunds are only available for charges made within 3 days of the request. Requests made after this period will not be eligible for a refund.

2. Non-Refundable Charges

The following fees are non-refundable:

  • Any fees related to services successfully rendered (e.g., completed charging sessions).
  • Transaction fees or taxes imposed by third-party payment processors.
  • Subscription fees (if applicable) once a subscription period has started.

3. Requesting a Refund

To request a refund, please contact our customer service team at [email protected] with the following details:

  • Your full name and contact information.
  • Date and time of the charging session.
  • Description of the issue or reason for requesting the refund.
  • Proof of payment (e.g., receipt or transaction ID).

We will review your request and respond within 10 business days.

4. Refund Process

Once your refund request is approved, the refund will be processed through the original payment method used for the transaction. Depending on your payment provider, refunds may take 30 business days to appear in your account.

5. Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly.

6. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Renergy Power Group
Email: [email protected]
Phone: +60 16 – 524 9988
Website: https://renergypowergroup.com

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