Updated Effective Date: 22 Oct 2024
At Renergy Power Group (“we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [renergypowergroup.com], use our mobile applications, and utilize our EV charging bays. Please read this policy carefully. If you do not agree with the terms of this policy, please do not use our services.
1. Information We Collect
We may collect the following types of information when you interact with our website, apps, or services:
- Personal Information: Includes but is not limited to your name, email address, phone number, payment details, and billing information.
- Device Information: Information about the device you use to access our services, such as IP address, browser type, operating system, and device identifiers.
- Usage Data: Details on how you use our website, apps, and charging bays, including location data and usage statistics.
- Cookies and Tracking Technologies: We may use cookies and similar technologies to collect data on your browsing behavior on our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our EV charging services and apps.
- To process payments and manage billing.
- To communicate with you, including responding to inquiries and providing updates.
- To personalize your experience with our services.
- To monitor and analyze trends, usage, and activities in connection with our services.
- To ensure the safety, security, and legal compliance of our operations.
3. How We Share Your Information
We may share your personal information with:
- Service Providers: Third-party companies that help us deliver and improve our services, such as payment processors, customer support services, and data analytics providers.
- Business Partners: With partners on whose premises our charging bays are installed, to facilitate seamless operations.
- Legal and Regulatory Authorities: When required by law, or to protect the rights, safety, and property of Renergy, its users, or others.
We do not sell or rent your personal information to third parties.
4. Data Security
We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
5. Your Choices
You have the following rights regarding your personal information:
- Access and Update: You may access and update your personal information through your account settings or by contacting us.
- Opt-out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or contacting us directly.
- Data Deletion: You may request that we delete your personal information, subject to legal and operational retention requirements.
6. Cookies and Tracking Technologies
We use cookies to enhance your experience on our website and apps. You can choose to disable cookies through your browser settings, though this may limit your ability to use certain features of our services.
7. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can take appropriate action.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and we will notify you of any significant changes by updating the “Effective Date” at the top of this policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Renergy Power Group
Email: [email protected]
Phone: +60 16 – 524 9988
Website: https://renergypowergroup.com